How it works
The first step
Generate a unique link in our app and share it with your existing customers by email or deliver a message by using Intercom, Mixpanel, MailChimp or thousands of other services.
The second step
Users get a link to a 10 questions survey and evaluate the usability of your product. You will get summarized SUS results on a dashboard by the end.
The third step
Compare your current usability score with the previous results and scores from other companies. Get the valuable feedback from your users to know the obstacles and what should be improved.
Our research
Our market research through professional designers and product managers showed a strong necessity in a professional solution for system usability scale measurements.
Our findings:
65%
of designers
Don’t know how to set a good metric for designer
83%
of designers and PMs
Are looking for a tool warning about usability problems
51%
of designers
Manage others designers and lead a team
32%
of designers
Heard about SUS metric
Our Benefits
Fair
This is the most efficient ways of gathering statistically valid data and giving your product a clear and reasonably precise score.
Flexible
You can use SUS on small sample sizes. All you need is to have 5 users to measure a usability level.
Free
It’s a short quiz that doesn’t require a lot of resources to administer and our tool is completely free.
Quick
All the hard work has been done for you. Just take our solution and send a link out to your customers.
What does this system measure?
It measures the perceived usability level of a product. System Usability Scale (SUS) is one of the most efficient ways of gathering statistically valid data and giving your app/site a clear and reasonably precise score. For instance, SUS might be 52 (poor).
Such a low score indicates an issue and the feedbacks from the survey will help to find out what exactly goes wrong with the website or app.
How will it help for a business?
“Design can drive exceptional returns for shareholders”.
Tracking SUS in a regular basis helps a business:
- To keep an eye on user’s UX satisfaction.
- To prevent a business from the destructive consequences of any design issues.
- To set a clear metric for a design or a product team.
Do I need real customers to measure SUS?
Yes. You need to have at least 5 active users to run one survey.
How may I send a link to users?
You can send your request via email, chat or any other system like MailChimp, Intercom, Sendgrid, Mixpanel etc. Just copy a link, take our draft of a message and send it to your 20 active users.
The biggest loyalty driver is usability
Join a list of successful design-led companies today